Head of Enterprise Solutions Engineering & Delivery

Head of Enterprise Solutions Engineering & Delivery

Location:

Saudi Arabia / Riyadh

Employment Type:

Full-time

Company: nakhla.ai

Reports to:

CEO

About nakhla.ai nakhla.ai builds enterprise-grade, AI-enabled software solutions that help organizations automate operations, integrate business systems, and deploy intelligent agents securely at scale.

Our platform combines enterprise applications, intelligent automation, system integrations, workflow orchestration, and AI capabilities to deliver measurable business outcomes for organizations.

We are seeking a highly experienced, hands-on Head of Enterprise Solutions Engineering & Delivery to lead the design, implementation, deployment, and ongoing delivery of enterprise technology solutions.

This role combines solution architecture, customer implementation, platform engineering, technical program management, operational reliability, security, quality assurance, and delivery leadership.

The successful candidate will own the customer delivery lifecycle, starting with technical discovery and solution design and continuing through configuration, integration, testing, deployment, production readiness, and post-launch stabilization.

This is not a traditional project management or advisory position. The candidate must be technically strong, commercially aware, customer-facing, and capable of making practical architecture and delivery decisions.

• Lead technical discovery sessions with enterprise customers and key stakeholders.
• Understand customer business processes, operational requirements, existing systems, security constraints, and success criteria.
• Translate business requirements into scalable technical architectures and implementation plans.
• Design solutions involving enterprise applications, APIs, AI agents, workflow automation, identity management, data migration, and third-party integrations.
• Define system boundaries, data flows, integration patterns, security controls, and deployment models.
• Ensure customer requirements align with nakhla.ai’s long-term product and platform strategy.
• Challenge unnecessary customization and identify opportunities to create reusable product capabilities.
• Produce solution architecture documents, technical specifications, implementation blueprints, and acceptance criteria.

• Own enterprise implementation projects from initial kickoff through production launch.
• Develop delivery plans, milestones, dependencies, resource requirements, and risk mitigation strategies.
• Coordinate internal engineering teams, external partners, and customer stakeholders.
• Manage project scope, priorities, timelines, risks, and customer expectations.
• Configure enterprise applications, workflows, roles, permissions, approval processes, and business rules.
• Oversee data migration, validation, reconciliation, and production transition activities.
• Lead user acceptance testing, customer training, deployment readiness, and go-live planning.
• Ensure implementation decisions, configurations, and technical dependencies are documented clearly.
• Manage post-launch stabilization and transition customers into ongoing support and operations.

• Contribute directly to backend services, system integrations, APIs, and platform components when required.
• Design and implement secure integrations with customer applications, financial systems, productivity platforms, identity providers, databases, and external services.
• Work with APIs, webhooks, message queues, event-driven architectures, authentication protocols, service accounts, and secure credential management.
• Support the architecture of multi-tenant enterprise systems and customer data isolation.
• Contribute to platform capabilities related to authentication, authorization, usage tracking, billing, auditability, and observability.
• Review technical designs and code to ensure maintainability, scalability, reliability, and security.
• Establish reusable integration patterns, technical standards, implementation templates, and engineering best practices.

• Lead discovery, configuration, customization, migration, and integration activities for enterprise business systems.
• Map customer processes across finance, procurement, sales, inventory, operations, human resources, and other business functions.
• Configure workflows, approval processes, roles, permissions, reports, and operational controls.
• Ensure data integrity, completeness, and reconciliation during migration from existing systems.
• Identify where standard platform functionality should be used instead of unnecessary custom development.
• Work closely with finance, operations, technology, and executive stakeholders to validate business logic and controls.
• Ensure implemented solutions support customer governance, accountability, and operational requirements.

• Collaborate with AI engineers to integrate intelligent agents and…