ServiceNow Technical Lead

Lead the technical design, development, and implementation of Service Now solutions.

Translate business requirements into scalable technical architectures and solutions.

Configure and develop Service Now applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.

Design and implement integrations using REST/SOAP APIs, Integration Hub, MID Server, OAuth, SSO, and other integration technologies.

Provide technical expertise across Service Now modules, with strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development
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Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.

Conduct code reviews, enforce development standards, and ensure Service Now best practices are followed.

Troubleshoot complex technical, performance, and integration issues.

Mentor and provide technical guidance to Service Now developers and consultants.

Participate in customer workshops, solution demonstrations, PoCs, and presales activities.

Prepare technical documentation, estimates, solution designs, and implementation plans.

Identify technical risks and recommend appropriate solutions and mitigation strategies.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 5+ years of Service Now experience, including significant hands‑on development experience.
• Experience leading the technical delivery of Service Now implementation projects.
• Strong knowledge of Service Now platform architecture and development.
• Advanced JavaScript and Service Now scripting experience.
• Strong understanding of REST/SOAP APIs, Integration Hub, MID Server, and enterprise integrations.
• Good understanding of CMDB, CSDM, data models, security, and access controls.
• Experience with Agile/Scrum delivery methodologies.
• Strong troubleshooting and analytical skills.
• Strong communication and customer-facing capabilities.
• Ability to lead developers while remaining hands‑on technically.

• Service Now Certified System Administrator (CSA) — strongly preferred
• Service Now Certified Application Developer (CAD)
• Relevant Certified Implementation Specialist (CIS) certifications
• Service Now Certified Technical Architect (CTA) — highly desirable for senior candidates

• Experience working for a Service Now consulting partner or systems integrator.
• Experience delivering large enterprise or government Service Now implementations.
• Experience with multi‑module Service Now programs.
• Experience designing Service Now integrations with complex enterprise environments.
• Experience with Service Now upgrades, platform governance, and technical health assessments.
• Experience supporting presales, RFP responses, technical estimations, and solution demonstrations.