ServiceNow Technical Lead
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-22
Listing for:
Al Watania Information Systems (Wisys)
Full Time
position Listed on 2026-09-22
Job specializations:
-
Software Development
Software Engineer, Javascript, Software Architect, Senior Developer
Job Description & How to Apply Below
- Lead the technical design, development, and implementation of Service Now solutions.
- Translate business requirements into scalable technical architectures and solutions.
- Configure and develop Service Now applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.
- Design and implement integrations using REST/SOAP APIs, Integration Hub, MID Server, OAuth, SSO, and other integration technologies.
- Provide technical expertise across Service Now modules, with strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development
. - Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support.
- Conduct code reviews, enforce development standards, and ensure Service Now best practices are followed.
- Troubleshoot complex technical, performance, and integration issues.
- Mentor and provide technical guidance to Service Now developers and consultants.
- Participate in customer workshops, solution demonstrations, PoCs, and presales activities.
- Prepare technical documentation, estimates, solution designs, and implementation plans.
- Identify technical risks and recommend appropriate solutions and mitigation strategies.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 5+ years of Service Now experience
, including significant hands‑on development experience. - Experience leading the technical delivery of Service Now implementation projects.
- Strong knowledge of Service Now platform architecture and development.
- Advanced JavaScript and Service Now scripting experience.
- Strong understanding of REST/SOAP APIs, Integration Hub, MID Server, and enterprise integrations.
- Good understanding of CMDB, CSDM, data models, security, and access controls.
- Experience with Agile/Scrum delivery methodologies.
- Strong troubleshooting and analytical skills.
- Strong communication and customer‑facing capabilities.
- Ability to lead developers while remaining hands‑on technically.
- Service Now Certified System Administrator (CSA) strongly preferred
- Service Now Certified Application Developer (CAD)
- Relevant Certified Implementation Specialist (CIS) certifications
- Service Now Certified Technical Architect (CTA) highly desirable for senior candidates
- Experience working for a Service Now consulting partner or systems integrator.
- Experience delivering large enterprise or government Service Now implementations.
- Experience with multi‑module Service Now programs.
- Experience designing Service Now integrations with complex enterprise environments.
- Experience with Service Now upgrades, platform governance, and technical health assessments.
- Experience supporting presales, RFP responses, technical estimations, and solution demonstrations.
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