Customer Delivery Software Architect

Cisco Customer Experience (CX) is seeking a Customer Delivery Software Architect to lead the design and delivery of automation and AI-enabled solutions for a major service provider in Saudi Arabia.

You will define scalable software architectures that connect network infrastructure, operational systems, data platforms, and business workflows. Working with customer stakeholders and cross-functional Cisco teams, you will translate complex operational needs into secure, reusable, and maintainable solutions.

This is a software architecture role—not a network migration or product implementation role. Its primary focus is establishing sound architecture, engineering practices, integration patterns, and governance for network automation and intelligent operations.

Frequent onsite collaboration in Riyadh is required due to customer access controls, local testing requirements, and the need to work closely with engineering and operations teams.

• Own the end-to-end software architecture for network automation, orchestration, assurance, observability, and AI-enabled operational solutions.
• Translate business and operational requirements into architecture blueprints, technical roadmaps, integration patterns, data models, APIs, and engineering backlogs.
• Design secure, modular, scalable solutions integrating network platforms with systems such as Cisco Crosswork.
• Establish engineering standards covering source control, automated testing, CI/CD, observability, documentation, release management, security, and software lifecycle governance.
• Guide engineering teams through solution design and delivery, conducting architecture reviews and ensuring implementations meet functional and non-functional requirements.
• Leads and influences global, cross-functional teams—including PMs, PgMs, SDMs, CEs, TLs, and customer stakeholders to ensure successful delivery of complex, multi-architecture solutions aligned to business outcomes
• Define practical approaches for applying AI and analytics to use cases such as anomaly detection, operational insight, decision support, and workflow automation.
• Build reusable frameworks, reference architectures, and best practices while mentoring engineers and strengthening software architecture capabilities across delivery teams.

• Bachelor’s degree with 12 or more years of relevant experience; master’s degree with 8 or more years;
  PhD with 5 or more years; or equivalent relevant work experience.
• Extensive experience designing and delivering enterprise-grade software, automation, orchestration, or systems-integration solutions.
• Strong proficiency in software architecture principles, distributed systems, API design, event-driven architectures, data modelling, and integration patterns.
• Hands-on experience with Python or a comparable programming language, APIs, Git, automated testing, CI/CD, containers, and modern development practices.
• Experience architecting solutions that integrate network infrastructure, operational platforms, telemetry, data, and business workflows.
• Understanding of AI/ML concepts and their practical application to automation, analytics, and operational use cases.
• Demonstrated ability to lead cross-functional engineering teams and communicate effectively with tech.hnical and executive stakeholders.
• Experience with Cisco NSO or comparable orchestration platforms, including service modelling, lifecycle management, device integration and reusable automation components.

• Experience in telecommunications, service-provider, or other large-scale, mission-critical environments.
• Knowledge of network orchestration, assurance, observability, and automation platforms, including Cisco Crosswork.
• Experience establishing…