ServiceNow Developer

Driving advanced Service Now platform customization, workflow automation, and IT service management (ITSM) transformation in Riyadh, Saudi Arabia, Lucid Investment Company is actively seeking an accomplished Service Now Developer for a premier onsite professional engagement. In this vital technical role, you will design, configure, test, and deploy robust custom applications, workflows, and integrations across the Service Now ecosystem. Bringing extensive hands‑on experience in Service Now development and ITOM/ITSM modules, you will empower global enterprise clients in Saudi Arabia to achieve uncompromised operational efficiency, automated service delivery, and streamlined IT operations.

This prestigious career opportunity offers competitive remuneration, high executive visibility, and professional growth within a premier IT staffing and corporate investment enterprise.

As a Service Now Developer supporting Lucid Investment Company on an onsite basis in Riyadh, Saudi Arabia, you will take full operational, tactical, and technical ownership of platform development, scripting, business rule creation, UI policies, and integration workflows. Your day-to-day responsibilities include designing scalable solutions across ITSM, ITOM, CMDB, and CSDM frameworks, authoring clean JavaScript and Glide API scripts, collaborating with business analysts and technical architects, ensuring strict adherence to platform best practices, and interacting directly with senior recruitment leaders like Mohammed Abdul Azeez.

Furthermore, you will manage application requirements by submitting your updated CV via direct email to Mohammed Abdul Azeez at  with the subject line ‘Service Now – Service Now Developer – Riyadh’, including your current location, nationality, Iqama status, notice period, current salary, and expected salary.

• Design, develop, customize, and implement robust applications, workflows, and modules on the Service Now platform.
• Author high-performance JavaScript, Business Rules, Client Scripts, Script Includes, UI Actions, and Flow Designer workflows.
• Configure and manage core Service Now modules including ITSM, ITOM, CMDB, CSDM, and Service Mapping based on project requirements.
• Build and maintain seamless enterprise integrations connecting Service Now with third-party systems via REST/SOAP APIs and MID servers.
• Perform rigorous unit testing, code reviews, update set management, and quality assurance validation before production deployment.
• Troubleshoot complex platform bugs, performance degradation, script errors, and workflow bottlenecks in live environments.
• Collaborate seamlessly with technical architects, business analysts, platform operations engineers, and client stakeholders.
• Maintain meticulous technical documentation, custom application design specifications, and update set migration logs.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 4+ years of progressive professional hands‑on experience in Service Now platform development and administration.
• Strong, demonstrable operational expertise in JavaScript, Jelly, Glide AJAX, and Service Now API scripting.
• Comprehensive working knowledge and practical proficiency in ITSM, ITOM, CMDB, CSDM, and Service Mapping frameworks.
• Deep practical experience in building REST/SOAP web service integrations and configuring MID servers.
• Solid practical grasp of update set management, instance cloning, access control lists (ACLs), and platform security hardening.
• Exceptional analytical problem-solving aptitude, debugging capabilities, and professional stakeholder communication skills.
• Mandatory…