SACOperations Coordinator

The Air, Ocean & Customs Brokerage Coordinator is responsible for managing day-to-day freight forwarding activities, ensuring smooth import/export operations, coordinating with carriers, and handling customs compliance. This role involves scheduling shipments, tracking cargo movement, maintaining documentation accuracy, and ensuring regulatory adherence while delivering excellent customer service.

• Coordinate daily Air & Ocean freight shipments, ensuring timely and cost-effective movement of cargo.
• Arrange carrier bookings, consolidations, and gateway shipments while optimizing schedules.
• Liaise with airlines, shipping lines, trucking providers, and warehouses to ensure smooth logistics flow.
• Monitor shipment tracking, status updates, and on-time delivery performance.
• Assist in rate negotiations and vendor management to maintain competitive pricing and service quality.
• Communicate with internal teams and customers regarding freight schedules, delays, and exceptions.
• Prepare and review import/export documentation, including invoices, packing lists, and certificates of origin.
• Ensure compliance with customs regulations, HS codes, and duty structures.
• Coordinate with customs authorities, brokers, and freight forwarders to facilitate clearance.
• Address and resolve customs-related queries, audits, and disputes efficiently.
• Maintain knowledge of changing trade regulations, tariffs, and documentation requirements.
• Maintain accurate shipment records, files, and reports for audits and compliance.
• Update customers on shipment status, delivery timelines, and regulatory changes.
• Assist in billing, invoicing, and cost reconciliation for freight and customs charges.
• Support continuous process improvements to enhance efficiency and service levels.
• Collaborate with the customer service team to resolve escalations and ensure client satisfaction.

Academic
:

• Diploma/Degree in Logistics, Supply Chain, or a related field.

Experience & knowledge
:

• 6+ years of experience in freight forwarding, customs brokerage, or logistics operations.
• Familiarity with import/export regulations, customs documentation, and tariff classifications.
• Strong coordination, problem-solving, and communication skills.
• Ability to work with freight management systems, customs portals, and tracking tools.
• Attention to detail and ability to manage multiple shipments simultaneously.

Attribute
:

• Highly self-motivated and able to work independently
• Problem-solving skills
• Hardworking, able to work independently
• Detail-oriented
• Good communication skills