Ground Operations Team Member

Join Our Team as a Ground Operations Team Member!

Are you passionate about fieldwork and ensuring smooth daily operations? We’re looking for a Ground Operations Team Member to join our dynamic team!

In this role, you’ll be out in the field, visiting branches, checking in on captains, and making sure all operational standards are being met. You’ll play a key part in keeping everything running efficiently and ensuring top-quality performance across all locations.

• Visit stores & schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains.
• Train captains & ensure that newly onboarded captains are effectively trained in accordance with Ninja’s operational standards.
• Perform captain room audit & regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards.
• Monitor and improve captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensure captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols to maintain service quality and operational efficiency.
• Conduct ground trips with captains & record captain performance based on trip completion, track achievement of daily delivery goals, and report issues/areas of improvement of the delivery journey to the responsible party.
• Report all captains’ overall issues.

• High school diploma or equivalent.
• Diploma or certification in logistics, supply chain, or a related field (preferred).
• Basic understanding of logistics and ground handling operations.
• Basic computer literacy and experience with Microsoft Office or logistics software.
• Strong communication and problem‑solving skills.
• Ability to work in a fast‑paced environment and adapt to changing priorities.
• Experience coordinating with drivers/captains and ensuring compliance with SOPs.
• Knowledge of safety and security protocols in a logistics or aviation environment.