Customer Service Agent

Overview

Jet Aviation is recruiting for a Customer Service Agent based in Riyadh, primarily responsible for delivering exceptional professional services to customers by leveraging an in‑depth understanding of the company’s offerings.

The role involves planning and preparing required services for each flight, including distributing flight manifests to Government Agencies and the crew. It includes inspecting the cleanliness of lounges, terminals, vehicles, and reception areas, ensuring high hospitality standards at the Private Aviation and Royal Terminals.

Duties also cover overseeing immigration processes for passenger passports and crew visas, coordinating ramp services for luggage delivery, and managing transportation logistics with Operations. Additional responsibilities involve assisting crew at various terminals, handling entry permissions for crew and vehicles, and facilitating ambulance access to the ramp when necessary.

• Plan and prepare required services for each flight, including distributing flight manifests to Government Agencies and the crew.
• Inspect the cleanliness of lounges, terminals, vehicles, and reception areas, ensuring high hospitality standards at the Private Aviation and Royal Terminals.
• Oversee immigration processes for passenger passports and crew visas.
• Coordinate ramp services for luggage delivery.
• Manage transportation logistics with Operations.
• Assist crew at various terminals.
• Handle entry permissions for crew and vehicles.
• Facilitate ambulance access to the ramp when necessary.

• High school certificate with 5 years of customer service experience, or a bachelor’s degree with 2 years of customer service experience.
• Minimum English proficiency level of 3.
• Good general appearance and medical fitness.
• Valid driving license.
• Proficiency in computer usage (e‑mail, MS Office).
• Proficiency in communication tools such as telephones and radios.
• Ability to drive a car.