Senior Specialist - Shura Cluster Mobility

Job Purpose

The Senior Specialist Staff Village Mobility Operations position is vital in managing all resident transport. It links staff with their work-bound transport or general transport within the village for all residents. A key aim is to streamline the workforce journey, ensuring that staff get to and from the bus interchange to use the transport to their place of work smoothly and in a timely manner, enabling operational duties.

Transport within the village will be via Transit Buses and Buggies running on scheduled services 24/7 to support round-the-clock movement.

• Supports and coordinates with the line manager during implementation and operations phases; identifies potential risks, issues, and challenges.
• Partners closely with the Senior Manager Operations & Fleet to streamline transportation services for both internal and external clients, ensuring safe and dependable operation.
• Assumes leadership in navigating unforeseen obstacles such as roadblocks, weather-related incidents, accidents, and the dynamic landscape of transportation within a community environment.
• Collaborates with the Management team to monitor and address any deviations from Service Level Agreements (SLAs) related to transportation issues, taking decisive actions to ensure compliance and prevent recurring problems.
• Resolves specific customer complaints promptly and addresses resource shortfalls to uphold business continuity and customer satisfaction.
• Monitors service performance through regular audits and quality checks, consistently upholding safety, cleanliness, and service quality standards.
• Encourages the team to maintain high-performance standards and generates and delivers timely operational data and insights to the manager on a weekly and monthly basis.
• Collaborates with the line manager to adapt and fine‑tune working schedules and routes as necessary, showing adeptness in adjusting to daily operational changes to ensure seamless delivery of services.

• Minimum of 3 years of experience in an operational mobility role or similar position.
• High school diploma required.
• Tech‑savvy with knowledge of fleet management systems.
• Fast typing with experience in data entry.
• Knowledge of depot and fleet procedures and guidelines for emergency situations.
• Proficient in English (oral and written). Arabic proficiency is a nice‑to‑have.
• Age 25 years old or above.
• Compliance with all work instructions provided by the line manager, including after‑care vehicle yard work and related tasks.
• Strict adherence to the assigned shift schedule.

• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgement and critical‑thinking capabilities.
• Calm, rational behaviour and attitude under stressful driving conditions; refrains from inappropriate or abusive language and gestures.
• Familiarity with any apps used in the vehicle for guidance and control during tours.
• Excellent time‑management skills.
• Ability to work during evenings, on weekends, and on public holidays as required.
• Strictly follows the assigned shift schedule.

This is a Senior Specialist role reporting to the Manager of Staff Village Mobility Planning & Operations, ensuring that all transport operating within Amaala Staff Village is run efficiently and effectively.