Operations Expert

Job Description Overview

The Operations Expert is responsible for overseeing the commercial and operational phases of the metro system during the Operations & Maintenance (O&M) period, ensuring that all contractor activities meet contractual requirements and service standards.

This role focuses on delivering safe, efficient, and high‑quality passenger services, conducting regular inspections of stations and depots, supporting Operations Managers, and responding to incidents, accidents, and emergencies 24/7.

• Oversee O&M contractors’ operational activities to ensure compliance with contractual requirements.
• Monitor commercial and service delivery performance across metro operations.
• Conduct regular inspections of stations, depots, and operational facilities.
• Ensure delivery of safe, efficient, and high‑quality passenger services.
• Verify adherence to operational standards, procedures, and best practices.
• Support Operations Managers in daily operational activities and decision‑making.
• Respond to incidents, accidents, and emergencies in a timely and effective manner.
• Provide 24/7 operational support during critical events and disruptions.
• Coordinate with contractors and internal teams to resolve operational issues.
• Ensure compliance with safety standards and regulatory requirements.
• Monitor service reliability and implement improvements where required.
• Maintain documentation and reporting of inspections, incidents, and operational performance.

• Bachelor’s degree in operations management, engineering, or a related field.
• Minimum 5 years of technical and managerial experience in operations.
• Experience in metro, railway, or transportation systems.
• Strong understanding of O&M activities and service delivery standards.
• Experience in station and depot operations and inspections.
• Knowledge of safety procedures and emergency response management.
• Strong problem‑solving and decision‑making skills.
• Good communication and coordination abilities.
• Ability to work in a fast‑paced and high‑pressure operational environment.
• Willingness to provide 24/7 support when required.

• Tax‑free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Worker Type:
Employee, Job Type: Regular.

Atkins

Réalis seeks to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity, and orientation, age, religion or disability, and enriches itself through these differences.