TCC Liaison Officer

Overview

The TCC Liaison Officer plays a critical role in ensuring effective coordination between the Transportation Control Centre TCC and operational teams during the Operations amp Maintenance O amp M phase of a metro system. This role supports smooth traffic management, efficient incident handling, and seamless communication across all stakeholders. The TCC Liaison Officer contributes to real-time operational decision-making, ensures timely information flow, and helps maintain service reliability and safety standards.

The position requires strong coordination skills, the ability to work in high-pressure environments, and experience in metro or transportation systems.

• Facilitate coordination between the Transportation Control Centre TCC and operational teams
• Ensure efficient traffic management and operational continuity across the metro network
• Act as the primary liaison during incident response and service disruptions
• Ensure timely communication, escalation and resolution of operational issues
• Support TCC in real-time monitoring and operational decision-making
• Coordinate dispatch activities and ensure alignment with field teams
• Maintain accurate and timely information flow between TCC and on-ground personnel
• Assist in development and implementation of incident management protocols
• Ensure adherence to safety standards and operational procedures
• Collaborate with O amp M Contractors, technical teams, and Employer representatives
• Support operational reviews, reporting, and performance assessments

• Bachelor’s degree in Transportation, Traffic Management, or related field
• Minimum 5 years of experience in transportation or metro/rail operations
• Strong understanding of transportation management systems and control room operations
• Experience in incident management and operational coordination
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work effectively in high-pressure, real-time environments
• Good problem‑solving and decision‑making skills
• Familiarity with operational procedures and safety standards