Operations Expert

Overview

The Operations Expert is responsible for overseeing the commercial and operational phases of the metro system during the Operations & Maintenance (O&M) period, ensuring that all contractor activities meet contractual requirements and service standards. This role focuses on delivering safe, efficient, and high-quality passenger services, while conducting regular inspections of stations and depots, supporting Operations Managers, and responding to incidents, accidents, and emergencies on a 24/7 basis.

• Oversee O&M contractors' operational activities to ensure compliance with contractual requirements
• Monitor commercial and service delivery performance across metro operations
• Conduct regular inspections of stations, depots, and operational facilities
• Ensure delivery of safe, efficient, and high-quality passenger services
• Verify adherence to operational standards, procedures, and best practices
• Support Operations Managers in daily operational activities and decision-making
• Respond to incidents, accidents, and emergencies in a timely and effective manner
• Provide 24/7 operational support during critical events and disruptions
• Coordinate with contractors and internal teams to resolve operational issues
• Ensure compliance with safety standards and regulatory requirements
• Monitor service reliability and implement improvements where required
• Maintain documentation and reporting of inspections, incidents, and operational performance

• Bachelor's degree in operations management, engineering, or related field
• Minimum 5 years of technical and managerial experience in operations
• Experience in metro, railway, or transportation systems
• Strong understanding of O&M activities and service delivery standards
• Experience in station and depot operations and inspections
• Knowledge of safety procedures and emergency response management
• Strong problem‑solving and decision‑making skills
• Good communication and coordination abilities
• Ability to work in a fast‑paced and high‑pressure operational environment
• Willingness to provide 24/7 support when required

• Tax‑free salary
• Life insurance coverage
• Medical insurance
• Annual leave balance
• Company gratuity scheme
• Discretionary bonus programme
• Annual flight contribution
• Transportation & housing allowances
• Employee Wellbeing Programme: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition