Operations Manager Job Riyadh area,Riyadh Region Saudi Arabia,Transportation

We are seeking a highly motivated and results-driven Operations Manager to lead, optimize, and oversee end-to-end express delivery and hub operations. In this role, you will be responsible for ensuring seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency, maintaining safety compliance, and meeting operational KPIs.

Key Responsibilities

Operational Management:
Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile parcel delivery.
Monitor daily branch/hub activities to ensure operational targets and service level agreements (SLAs) are met consistently.
Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.
Performance & KPI Tracking:
Track and report on key operational metrics, such as On-Time Delivery (OTD), delivery success rate, and cost-per-parcel.
Drive process improvement initiatives to reduce parcel damage, missing rates, and customer complaints.
Conduct regular reviews of operational efficiency and present reports to senior management.
Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel.
Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs.
Foster a safe, high-performance, and accountable work environment.
Compliance & Standard Operating Procedures (SOPs):
Ensure full compliance with company SOPs, safety policies, and local labor/transportation regulations.
Enforce strict protocols around proof of delivery (POD), parcel handling, and inventory control.

Qualifications & Requirements

Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Experience: 3-5+ years of experience in express delivery, last-mile logistics, e-commerce operations, or supply chain management.
Leadership: Proven track record in managing large operational teams and multi-site hub operations.
Technical

Skills:

Proficiency in logistics management systems (WMS/TMS), MS Excel, and operational data analytics.
Key

Soft Skills:

Strong problem-solving abilities, high stress tolerance in a fast-paced environment, and clear stakeholder communication.
Language Requirements: Fluency in English (Hindi/Urdu or Arabic fluency is often preferred depending on the regional market).