Retail Sales Associate

Pet Smart is hiring for the Retail Sales Associate Full Time role. At Pet Smart, we’re obsessed with pets and with our people. Our values are rooted in unconditional love and teamwork, and we believe when our associates are happy and healthy they can provide the best care for our furry, scaled, and feathered friends while enjoying a work experience that celebrates them as their authentic selves.

Pet Smart’s Pet Associate (Retail Sales Associate) engages with pet parents and their pets, delivering positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness, pet safety standards, and direct care of pets within the store.

• Provide excellent pet parent experiences in person, over the phone, at the sales register, and online.
• Greet pet parents and answer questions throughout the store.
• Prepare online orders for in-store pickup and ensure a smooth pickup experience.
• Care for store-owned pets (feeding, watering, cleaning habitats for birds, reptiles, small animals, crickets, and fish).
• Maintain store cleanliness standards.
• Support weekly pricing changes and monthly promotional pricing.
• Stage and stock new products to match floor planners.
• Face, stock, and recover products to meet floor standards.
• Recommend, inform, and sell merchandise, services, and live pets.
• Administer store-owned pet medications as directed by a veterinarian.
• Promote events such as adoption weekends, Treats enrollment, and charity events.
• Ensure a safe environment for associates, pets, and pet parents.
• Take immediate action when a sick or injured pet is identified; transport to the veterinarian as needed.
• Assist in various areas of the store (including services) as required. Other duties may be assigned.
• Contribute to a culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule: ability to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, and write. Reach with hands and arms; stoop, kneel, crouch, talk, and hear. Depth perception required. Reasonable accommodations may be made for disabilities.
• Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds. Depth perception required.
• Occasionally exposed to moving mechanical parts and a wet environment with pet hair; moderate to high noise levels; exposure to live animals and handling.

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development opportunities

Join us for a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a groom, you’ll create moments that matter. At Pet Smart, we honor diversity and the perspectives of our 50,000 associates, united by a passion for pets.

We’re excited you’re interested in joining our team and learning more about you. Apply now!

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local or state law). For applicants in Waterloo, San Francisco, or Los Angeles locations, we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.