Parts Specialist

Apply for the Parts Specialist role at O'Reilly Auto Parts
.

Posted 4 days ago. Be among the first 25 applicants.

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs (e.g., Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to callers by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make correct change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments, and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform in‑store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries, meeting company mandated driving eligibility requirements, when business needs dictate.
• Perform all other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Desired:

• Familiar with automotive parts, cataloging, Windows Index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Sales and Business Development

Industry: Retail

O'Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 and provide your requested accommodation and position details.