RCT Service Coordinator

Job Overview

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands‑on, field‑based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Repair Order Management:

• Process new work requests from initiation through completion
• Create and manage estimates; submit for approvals to internal stakeholders and customers
• Review and approve the accuracy of repair orders (ROs)
• Handle invoicing for internal and external customers, including third‑party billing portals

Customer Experience & Communication:

• Serve as the primary contact for commercial fleet customers
• Provide timely updates and handle all customer inquiries and complaints
• Foster and maintain strong, professional customer relationships

Vendor & Remote Location Coordination:

• Process vendor repair orders and oversee work at unmanned locations
• Manage paperwork and documentation for outside services
• Facilitate and track road call requests

Administrative Duties:

• Perform SharePoint approval processing
• Coordinate credit and rebill transactions as needed
• Enter new parts, process recalls, and warranty claims
• Support campaign creation and rollout
• Serve as backup for parts processing functions

• 2+ years of experience in fleet maintenance, service coordination, or a related field
• Strong understanding of repair order processes and service operations
• Excellent customer service and communication skills
• Ability to work independently in a field‑based environment
• Proficient in Microsoft Office Suite and comfortable using SharePoint and third‑party customer portals
• Strong attention to detail and time management

• High school diploma or equivalent

• Associates or Bachelor's degree

Office Environment

All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.