Front Desk Receptionist – Roanoke, VA

Overview

Job Summary We are seeking an experienced, dedicated, and professional receptionist to join our team! As our Front Desk Receptionist, you will be the first point of contact for our patients and their families, providing exceptional service to veterans and service members. This role is vital to creating a positive experience for all who enter our clinic. The ideal candidate will have a strong customer service background, excellent organizational skills, and a commitment to supporting veterans with empathy and respect.

• Competitive salary
• Paid time off
• Wellness resources

• Great Work Environment
• Competitive Compensation

• Greet and welcome veterans, visitors, and staff with courtesy and professionalism.
• Verify patient demographics and facilitate the intake process.
• Manage the appointment calendar and check-in processes efficiently.
• Assist veterans with completing necessary paperwork as needed.
• Conduct basic screening checks, including temperature or blood pressure checks, as required.
• Provide accurate information in person and via phone/email, including directions to the office using internet maps/GPS.
• Communicate effectively using online chat and other digital communication tools.
• Perform clerical duties such as filing, photocopying, scanning, and faxing.
• Maintain a clean, organized reception and office space.
• Order office supplies and manage inventory.
• Collaborate with medical staff and management to ensure efficient patient flow and clinic operations.
• Answer phone calls and emails promptly, directing inquiries to the appropriate team member or department.
• Ensure office security by adhering to safety protocols and managing access via the reception desk.
• Comply with HIPAA regulations and uphold patient confidentiality standards.

• High school diploma or equivalent; additional education is a plus.
• Proficient in computer skills; experience with Apple products and Google Suite is preferred.
• Proven experience as a receptionist or in a customer service role.
• Strong communication and interpersonal skills, with the ability to use chat and online tools effectively.
• Excellent organizational and multitasking abilities.
• Sensitivity and empathy towards veterans and their unique needs.
• Attention to detail and a commitment to excellent customer service.

This is a part-time position, requiring 15-28 hours per week based on business needs.

Rodgers and Rodgers Consulting