Codes Compliance Business Coordinator

The City of Roanoke is seeking a Codes Compliance Business Coordinator to perform a variety of complex tasks and high level administrative support of the Codes Compliance Administrator in the areas of financial services, software administration, technical support, HR support, research, reporting, data analysis, training, contract administration, and budget preparation. Job responsibilities include but are not limited to supervising a staff of Administrative Assistant III and directing the work of the staff in the processing of violation notices, work orders, invoices, property liens and other duties in support of Code Enforcement activities;

managing the staffing, training, scheduling and monitoring of the call center for the City’s 2000 line option for citywide information, referral, service requests and complaints; and overseeing all financial functions for the Code Enforcement Division. The successful candidate will serve as the division's system administrator for TRAKiT to include oversight of security and system access, review and testing of software upgrades, troubleshooting, system integration, report development and user training, and serve as the "Contract Manager" for the division's service contracts.

They will also evaluate existing and proposed administrative or operational policies, practices and techniques and recommends improvements and resolve problems that have a significant impact on the overall goals of the department. Bachelor's degree from a four-year college with major course work in business management, information systems, accounting or related field or equivalent experience is required. Five to seven years related experience in business management with supervisory responsibilities.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

Performs a variety of complex tasks and high level administrative support of the Codes Compliance Administrator in the areas of financial services, software administration, technical support, HR support, research, reporting, data analysis, training, contract administration and budget preparation. Supervises an administrative staff and manages the citywide call center providing information, referrals, complaints and requests for service. Work is performed under limited supervision.

Supervises and directs the work of Administrative Staff to include the following: processing of cited violation notices of the Virginia Maintenance Code, Zoning Code and City Code, generating Rental Inspection Program notices, scheduling Inspections, and issuing work orders for violation abatement. Also includes more generalized duties including payroll time entry, purchasing, p-card coding, records management and contracts.

Oversees the billing of inspection fees as well as the cost recovery billing for weed and trash abatement, towing, board-up of open and accessible structures, and structure demolitions.

Oversees the placement of real property liens for all unpaid billings as allowed by Code.

Manages the citywide 2000 line call center for the "All Other" option calls. Responsible for staffing, scheduling and training of call center staff. Electronically monitors call center to insure calls are serviced in a timely manner. Runs and analyzes reports for the center performance as a whole as well as individual call taker reports. Keeps accurate contact information and maintains a working knowledge of all departments, agencies, and local businesses to provide for accurate citizen information, referrals, and for the effective generation and routing of citizen requests for service through the QAlert system.

Coordinates with emergency management for routing and referral of calls during declared emergencies.

Performs project management on projects assigned by the Codes Compliance Administrator.

Oversees all financial functions for the Code Enforcement Division. Monitors the…