Licensing Systems Support Specialist - Internal

Licensing Systems Support Specialist - Internal Applicants Only

Prog Admin Specialist I

$55,000 - $60,000

4

Dept of Prof & Occup Reg

DPOR Main Office

www.dpor.virginia.gov

Agency Employee Only - A

• serves as a resource to others in solving complex problems by working closely with key agency personnel to manage the resolution of licensing application system defects, implement changes, and develop operational processes
• performs a wide variety of duties that require in-depth knowledge of the agency's current (EAGLES) and future licensing systems
• provides operational support to board staff and other users, including the processing of entity merges, education changes, and license record changes
• utilizes knowledge of the agency’s licensing system to evaluate defects and change requests
• assists in testing system changes to ensure the system is working as expected and meets agency needs
• assists in training board staff
• assists with efforts to modernize the agency's licensing system(s)

• Working knowledge of DPOR's current licensing system (EAGLES)
• Working knowledge of Board Regulations, application requirements, and business processes
• Ability to analyze issues, request system changes, test solutions, and resolve problems
• Ability to accurately record data and licensing changes in an automated licensing system
• Good computer and software skills including the use of Microsoft Office
• Good written and verbal communication skills
• Ability to work with board staff and other customers and to provide support and training, where needed
• Ability to work independently and as a team member
• Ability to prioritize work and deliver timely, accurate, and quality work products

Demonstrated computer and software skills, including the use of Microsoft Office

Name:
Human Resources

Phone:

Email: hrginia.gov

DPOR is an Equal Opportunity Employer