Human Services Assistant III

Hiring Range: $28,480 to $52,093

Full Time or Part Time: Full Time

Human Services Assistant III is an administrative position. The HSA III assists the unit/units or agency in capacity requested by Director. Employees serve as the initial point of contact for employees and clients. Duties are specific to the unit/units or workload assigned by Supervisor.

• Screens clients for benefits and services;
• Interviews clients and explains programs, services, policies and procedures;
• Assists clients with applications;
• Evaluates and approves agency providers;
• Researches information;
  Serves as initial point of contact for applicants;
• Interviews applicants for benefits and/or service programs;
• Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;
• Assists clients with completing applications and performs initial screening of applications;
• Provides information to clients seeking services and directly makes referrals for services;
  Researches a variety of databases to obtain and/or verify information needed to process applications;
• Maintains logs of client documentation received;
• Schedules and coordinates appointments for clients to meet with benefit, employment or services staff;
• Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone;
• Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate.
• Independently manages the Provider program requirements;
• Interviews clients and conducts assessment for emergency needs;
• Manages voucher system and prepares vouchers for ongoing expenditures;
• Facilitates placement of adults in Adult Living Facilities;
• Creates and prepares complex statistical reports;
• Verifies hours and accuracy of time sheets for In-Home Providers;
• Reviews expenditures and researches operational cost effectiveness;
• Prepares, processes, and reconciles budget for various adult programs;
• Attends and testifies at administrative hearings;
• Prepares periodic, special and other reports for statistics;
• Provides assistance in the orientation/training of new staff;
• Sends packets out for placement;
• Pulls necessary systems to locate families;
• Contacts families, fictive kin or others for placement;
• Completes necessary applications and paperwork for clients coming into care or in care;
• Reaches out for necessary paperwork required for clients to provide when requesting assistance in any program;
• Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found;
• Assists with subsidy billings and payments;
  Prepares a variety of financial, statistical forms and reports, case documentation and court reports;
• Assists in conducting supervised visitation;
• Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events;
• Helps participant in writing resumes, filling out applications for jobs/apartments etc;
• Follows up on referrals to partnering agencies/vendors/government entities etc., in person and in writing;
• Locates resources for clients needing appropriate interview clothing and helps clients in making appropriate clothing choices by taking to shops or online;
• Drives clients when necessary to needed appointments or other designations etc.;
• Takes participants on educational/career exploration field trips.

Knowledge
- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.

Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

Skills
- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word…