Automotive Service Advisor; Roanoke

Automotive Service Advisor

Berglund Chevrolet

Berglund Chevrolet is looking for a customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in delivering exceptional service experience. If you’re organized, confident communicating with customers, and motivated by performance, this is a great opportunity to grow your career with a trusted, family-owned automotive group.

• Greet customers and guide them through the service process from write-up to delivery.
• Accurately document vehicle concerns and recommend maintenance based on manufacturer guidelines.
• Communicate clearly with technicians to ensure timely, high-quality repairs.
• Provide proactive updates and set clear expectations with customers.
• Review completed repairs, explain invoices, and ensure a smooth checkout experience.
• Consistently meet or exceed CSI and productivity goals.

• Maintain strong Customer Satisfaction Index (CSI) scores.
• Achieve effective labor hours (ELH) and sales targets.
• Demonstrate consistent repair order accuracy and minimal comebacks.
• Build repeat business through trust, follow-up, and professionalism.

• Previous experience as an Automotive Service Advisor (Chevrolet or GM experience a plus).
• Strong communication, organization, and customer-service skills.
• Ability to multitask and stay calm under pressure.
• Basic automotive knowledge and a desire to keep learning.
• Valid driver’s license and a professional, team-oriented attitude.

• 10 dealership locations with real opportunities for advancement
• Family-owned organization with a long-standing reputation for integrity
• Ongoing training and development
• Competitive pay and benefits package

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.