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Automotive Service Advisor; Roanoke

Job in Roanoke, Roanoke County, Virginia, 24000, USA
Listing for: Berglund INFINITI of Roanoke
Full Time position
Listed on 2026-01-01
Job specializations:
  • Automotive
    Automotive Sales
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Automotive Service Advisor (Roanoke)

Automotive Service Advisor

Berglund Chevrolet

Berglund Chevrolet is looking for a customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in delivering exceptional service experience. If you’re organized, confident communicating with customers, and motivated by performance, this is a great opportunity to grow your career with a trusted, family-owned automotive group.

What You’ll Do
  • Greet customers and guide them through the service process from write-up to delivery.
  • Accurately document vehicle concerns and recommend maintenance based on manufacturer guidelines.
  • Communicate clearly with technicians to ensure timely, high-quality repairs.
  • Provide proactive updates and set clear expectations with customers.
  • Review completed repairs, explain invoices, and ensure a smooth checkout experience.
  • Consistently meet or exceed CSI and productivity goals.
What Success Looks Like (Performance Metrics)
  • Maintain strong Customer Satisfaction Index (CSI) scores.
  • Achieve effective labor hours (ELH) and sales targets.
  • Demonstrate consistent repair order accuracy and minimal comebacks.
  • Build repeat business through trust, follow-up, and professionalism.
What We’re Looking For
  • Previous experience as an Automotive Service Advisor (Chevrolet or GM experience a plus).
  • Strong communication, organization, and customer-service skills.
  • Ability to multitask and stay calm under pressure.
  • Basic automotive knowledge and a desire to keep learning.
  • Valid driver’s license and a professional, team-oriented attitude.
Why Berglund?
  • 10 dealership locations with real opportunities for advancement
  • Family-owned organization with a long-standing reputation for integrity
  • Ongoing training and development
  • Competitive pay and benefits package

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.

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