Client Success Account Manager | HCM

Client Success Account Manager | HCM

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We are seeking a highly motivated and detail‑oriented individual to join our team as a Client Success Account Manager. In this role, you will provide exceptional client service and technical support for our Centrally HR product, serving as the primary point of contact for our clients, assisting with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will have strong communication skills, a customer‑centric approach, and a solid understanding of HR processes and systems.

• Manage the day‑to‑day services for an assigned block of accounts under direct supervision.
• Offer assistance with account management and technical support of UKG products.
• Deliver timely resolutions and execute customer‑focused commitments to achieve the highest levels of customer satisfaction.
• Collaborate with internal teams to resolve complex client issues and escalates concerns when appropriate.
• Proactively identify opportunities to improve system functionality and client satisfaction.
• Coordinate client meetings as needed.
• Conduct regular system audits to ensure data accuracy and compliance.
• Maintain data integrity and quality with applicable software on a timely basis.

• Bachelor's Degree.
• Minimum 1‑2 years of payroll experience.
• Experience in HRIS or Human Capital Management software.
• Experience with UKG Ready Talent is a plus.
• Prior experience in a client service or system integration environment.

• High School Diploma or GED equivalent required;
  Bachelor's degree preferred.
• 3 years of experience in industry or a related field.
• Strong oral and written communication skills with all levels of an organization.
• Must obtain and preserve required licenses/certifications as required.
• Proficient use of applicable technology.
• Ability to work in a team environment as well as independently.
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization.
• Travel based on client and business needs.

CBIZ Inc. is a leading professional services advisor to middle‑market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward‑thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

Mid‑Senior level

Full‑time

Other

Business Consulting and Services