Customer Service Agent - Return Lane

Overview

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, car sharing, truck rental, fleet management, retail car sales and travel management services to make travel easier and more convenient for customers.

• Paid Time Off, starting with 13 days off in your first year
• 6 Paid Holidays & 1 paid volunteer day per year
• Annual merit increases based on performance
• Health, Dental, Vision insurance;
  Life Insurance;
  Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing
• Training and development

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job‑related duties as assigned

• Must be at least 18 years old
• Must have a minimum of 6 months of customer service experience in a fast‑paced environment
• Must have reliable transportation to and from work
• Must have a valid driver’s license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points)
• Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation
• No drug or alcohol related convictions on driving record (DWI/DUI) in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work one of the following schedules:
  Sunday, Friday, Saturday from 7:00am-4:00pm and Monday, Thursday from 9:00am-6:00pm

Equal Opportunity Employer/Disability/Veterans