Customer Service Administrator

Customer Service Administrator role at Protos Security

Location:

Roanoke, VA (on site)

$21.00/hr - $23.69/hr

Provides support to Senior Service Agent:
Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance. The Service Agent will be based in the Roanoke Service Center and will report directly to a Service Manager.

• All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.
• Ensures the delivery of high-quality customer service through regular direct contact with clients and vendors, evaluates service quality and supports corrective action as necessary.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems.
• Assists with identifying deficiencies and implementing plans of action as necessary.
• Make necessary adjustments to client and vendor punch reports. Coordinate with internal billing teams to ensure accuracy.
• Additional duties as directed by management.

• High School Diploma or equivalent.
• Associates is a plus.
• Excellent written and verbal communication skills.
• Intermediate knowledge of basic office applications and ability to learn new proprietary software.
• Strong problem-solving and analytical skills.
• Excellent collaborative, prioritization, and time management skills.
• Process driven, detailed oriented and highly organized.

• Overnight travel, while not often, may be required. Travel is expected to be less than 5%.

• Full-time, Exempt.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand;

walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The atmosphere is consistent of a professional office setting with normal to busy support center activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Purpose Driven Work – Every role contributes to building smarter, more secure environments.
• Growth Opportunities – Mentorship, cross functional projects, and career development.
• Collaborative Culture – Open communication, respect, and team first thinking.
• People First Values – Inclusive culture and generous employee support.

• Competitive compensation.
• Health, Vision, Dental, and Life Insurance.
• Employee Assistance Program.
• FSA / HSA.
• 401(k) with employer contribution.
• Excellent Paid Time Off (24 days).
• Collaborative work environment (and great coffee!).

Entry level

Full-time

Other

Security and Investigations

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.