Senior Service Agent
Job in
Roanoke, Roanoke County, Virginia, 24011, USA
Listed on 2026-01-28
Listing for:
Protos Security
Full Time
position Listed on 2026-01-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Respond appropriately to customer inquiries in addition to verifying and correcting vendor time and attendance;
Ensure the delivery of high-quality customer service through regular direct contact with clients and vendors;
Review and approve shift deviations for timely processing of officer pay for final and complete approval;
Meet with client representatives for status updates and address any actual or potential problems;
Interact with customers and field staff via phone, email, text, and fax.
Position Requirements
10+ Years
work experience
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