Visitor Services Specialist; Part-time

POSITION:Visitor Services Specialist (Part-time)

CLASSIFICATION
: Non-Exempt

HOURLY RATE: $13.00 to 16.00

POSITION SUMMARY:Visit Virginia’s Blue Ridge is seeking applications for a Visitor Services Specialist. We are seeking applicants who are dynamic and energetic with communication skills to greet and engage visitors, and inform them of the Blue Ridge Region’s attractions, events, and more. Under the supervision of the Visitor Services Lead, Visitor Services Specialists welcome visitors to our region and provide them with relevant information to enhance their stay.

Flexible hours, including weekends and holidays, are required. Must be able to lift and handle up to 50 lbs.

QUALIFICATIONS:

• High school diploma or GED.
• Strong interpersonal and communication skills.
• Ability to be professional, adaptable, and articulate when dealing with others.
• Basic math, personal computer skills, and experience with Microsoft Office products
• Ability to handle multiple tasks simultaneously and to prioritize appropriately.
• Must have effective conflict resolution skills.
• Must maintain a valid driver’s license in the state of Virginia.
• Previous experience in customer service or administrative roles is a plus.

ESSENTIAL FUNCTIONS:

• Greet visitors, answer questions in a positive, welcoming and informative manner and provide information on the area attractions and businesses to help people explore the region.
• Serve as a first point of contact for individuals or groups conducting business with Visit V  staff in the offices and directing them to be seated in the Visitors Center reception area or, when appropriate, direct them to VV  offices.
• Answer visitor phone and email messages and prepare packages for mailing.
• Perform data entry for visitor inquires, walk-in visitors, etc. in the VV  vertical software system. (CRM) Provides reports when requested.
• Assist in maintaining and stocking brochure inventory, both VV  and hospitality industry produced collateral. May assist with preparing welcome bags or other visitor items as needed.
• Assist in maintaining a neat and tidy lobby/Welcome Center area.
• Maintain an extensive knowledge of VV  partners and attractions in the surrounding region.
• Utilize the Internet or other resources to provide detailed directions and other information for visitors.
• Work as a team with fellow staff in all operations and duties of Visit Virginia’s Blue Ridge, which may include off site events.
• May assist with general office or administrative tasks as needed.
• Assumes other tasks or responsibilities as directed or assigned by the Visitor Services Lead, Operations Director/Assistant to the President, as well as the President.

WORK CONDITIONS: This work requires the regular exertion of up to 50 pounds of force; worker is frequently sitting and speaking or hearing and occasionally requires walking and using hands to finger, handle or feel; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels;

work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office).