Service Advisor

Dealership: L0599 Priority Honda Roanoke

Service Advisor Pay:
The Annual Estimated Earnings Range is $64,500 to $110,000.

Schedule:

We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Join Priority Honda Roanoke and become part of a team that values exceptional customer service, teamwork, and professional growth. As a Service Advisor, you'll be the connection between our customers and service department, helping create a positive experience while building a rewarding career in a fast-paced, customer-focused environment. If you're motivated, personable, and driven to succeed, we'd love to hear from you!

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

• Exceptional customer service and relationship-building skills
• Strong communication and active listening abilities
• Ability to thrive in a fast-paced, team-oriented environment
• Excellent organizational skills with strong attention to detail
• A sense of urgency and commitment to delivering an outstanding customer experience
• Ability to multitask and effectively manage competing priorities
• Basic computer proficiency and accurate data entry skills
• Professional demeanor with strong problem-solving abilities
• Acceptable driving record and a valid driver's license in your state of residence.

The Annual Estimated Earnings Range is $64,500 to $110,000.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off:
Individual Sales, Individual Gross Profit Bonuses based on:
Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location.

Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and Green Cars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry,…