Customer Service Account Specialist

• Location 1111 Industry Avenue Southeast,Roanoke, VA, 24013,United States
• Base Pay $21.00 - $26.00 / Hour
• Job Category customer service, account representative
• Employee Type FT Non-Exempt

Contact information

• Phone
• Email recrui

Pay: $21.00–$26.00 per hour

Schedule:

Monday–Friday, 8:30 AM–5:30 PM | 1-hour lunch

We are a privately owned and growing chemical manufacturing company with a long history of success across energy, petroleum, chemical, and industrial markets, seeking an experienced Customer Service Account Specialist

We offer an excellent compensation and benefits package, including:

• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• 8 Paid Holidays
• Personal Days / Paid Time Off
• Stable, Family-Owned & Operated Company
• Growth Opportunities within the organization

Chemsolv is seeking a highly organized and customer-focused Customer Service Account Specialist to join our team. This position serves as the primary coordinator between customers, suppliers, carriers, and internal departments to ensure accurate, efficient, and timely order fulfillment. The Customer Service Account Specialist manages purchase orders for commodity and specialty chemicals from receipt through delivery while providing exceptional customer service and logistics support.

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing.
• Enter and maintain order data within company systems while preparing and providing required customer documentation.
• Coordinate with customers, suppliers, carriers, and internal departments to ensure successful order fulfillment.
• Manage a high volume of emails and communications, prioritizing tasks and responding promptly to customer needs.
• Monitor and manage back orders, proactively communicating delays and coordinating solutions with multiple departments.
• Serve as a logistics coordinator by arranging shipments, obtaining freight quotes, scheduling carriers, and resolving transportation issues.
• Assist with onboarding new customer accounts and maintaining customer databases.
• Support the Sales Team with freight quotes, inventory checks, pricing updates, product information, and administrative requests.
• Answer and direct incoming phone calls professionally and efficiently.
• Develop and maintain knowledge of chemical products, industry terminology, vendor requirements, and transportation processes.
• Participate in a rotating on-call schedule to support after-hours customer and carrier needs.

• High School Diploma or GED.
• Minimum of 1 year of experience in customer service and data entry.
• Strong computer skills and proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

• Associate or bachelor's degree.
• Experience in chemical distribution, logistics, or supply chain industries.
• Experience with Order Management Systems such as Datacor/Oracle/JD Edwards or SAP.
• Experience with Customer Relationship Management (CRM) systems.