Bilingual Dental Patient Access Representative

Bilingual Dental Patient Access Representative

Location: Roanoke, VA Salary: $47,400.00–$59,250.00 Job Type: Full‑time Seniority Level: Entry level Industry: Health Care

Job Overview: The Dental Patient Access Representative will be responsible for providing excellent customer service to patients in a dental office setting. The ideal candidate will have experience working in a healthcare or dental office environment.

• Loan forgiveness plan(s) (eligibility is based on plan guidelines and approval)
• Medical, dental and vision insurance
• Generous paid time off
• 10 company paid holidays
• CME time off and funds
• Life, AD&D, long‑term disability
• 403(b) retirement account with company contribution

New Horizons Healthcare is a federally qualified health center (FQHC) in Roanoke, Virginia that provides comprehensive primary care, behavioral health, dental care, and pharmacy services for almost 10,000 patients annually. We are a not‑for‑profit community clinic with a mission to improve access to affordable, high quality, culturally competent, comprehensive primary health care. We offer a sliding fee discount program for those who are uninsured or underinsured.

We make sure everything we do is through the lens of humanity – from our commitment to the highest‑quality of care to the way we engage with our patients and communities.

• Greet patients and visitors in a friendly and professional manner.
• Answer phone calls and schedule appointments.
• Verify patient insurance information and collect co‑payments.
• Assist patients with completing necessary forms and paperwork.
• Translate for patients who are not fluent in English.
• Provide information to patients about dental procedures and treatments.
• Handle patient complaints and concerns in a timely and professional manner.
• Maintain patient records and ensure confidentiality.
• Perform other duties as assigned by management.

• High school diploma or equivalent.
• Fluent in Spanish is preferred.
• Experience working in a healthcare or dental office environment.
• Excellent customer service and communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office and other computer programs.

New Horizons Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.