Technical Support Engineer Field Service

Virginia Transformer is seeking a Technical Support Engineer to serve as a critical technical liaison between engineering, manufacturing, sales, and customers. This role provides hands-on technical support across the lifecycle of custom power transformers — from proposal and design clarification through manufacturing support, testing, and field issue resolution.

The ideal candidate is technically strong, detail-oriented, and comfortable operating in a fast-paced manufacturing environment while supporting both internal teams and external customers.

• Provide technical support for power transformer products, including design interpretation, specifications, and application guidance.
• Support internal teams with engineering clarifications related to drawings, bills of material, test requirements, and customer specifications.
• Assist in resolving technical issues during manufacturing, testing, or installation.
• Review customer inquiries and provide timely, accurate technical responses.

• Serve as a technical point of contact for customers, sales, and project management teams.
• Support pre- and post-order technical discussions to ensure alignment with customer requirements.
• Participate in customer meetings, technical reviews, and issue resolution efforts as needed.
• Coordinate with engineering, quality, and manufacturing teams to resolve technical challenges.

• Review and support technical documentation, including drawings, test reports, specifications, and change requests.
• Ensure accurate documentation of technical issues, resolutions, and lessons learned.
• Support continuous improvement initiatives by identifying recurring technical issues and recommending solutions.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering
  , or a related technical field.
• 2+ years of experience in a technical support, engineering, or manufacturing-related role.
• Strong understanding of electrical or mechanical systems; power transformer experience preferred.
• Ability to read and interpret engineering drawings and technical specifications.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• High attention to detail and strong problem-solving skills.

• Experience in power transformers, electrical equipment, or heavy manufacturing
  .
• Familiarity with transformer testing standards and customer specifications.
• Experience supporting custom-engineered products.
• Ability to work cross-functionally in a fast-paced, high-growth manufacturing environment.