House Manager

Description

• Maintain detailed knowledge of the hall layout, exits and evacuation procedures, fire code, and the location of all safety equipment; maintain working knowledge of building alarm systems; provide this information to staff, volunteers, and patrons as needed.
• Maintain communication with the front-of-house staff and backstage staff during the production; coordinate activities as necessary.
• Address any contingencies as they arise, including custodial concerns, medical emergencies, or patron needs; assist in the evacuation of the facility in the event of an emergency.
• Assist in the volunteer staffing of merchandise tables and financial processing at the end of shows.
• Ensure patrons adhere to all house and safety rules.
• Assist in clearing the house and releasing the volunteers after the event; lock down areas following the event.
• Represent Jefferson Center to the public in a pleasant, informed manner.
• Perform other duties as assigned.

• Ability to give and receive information in person.
• Ability to clearly communicate verbally and in writing with volunteers, peers, supervisors, subordinates, and patrons.
• Ability to maintain a high degree of accuracy and attention to detail.
• Ability to use sound judgment in decision-making, and to work independently.
• Ability to manage and supervise volunteers.
• Ability to navigate stairs, to remain standing for substantial lengths of time, to verbally direct patrons and volunteers, and to physically assist patrons if necessary.
• Ability to work nights and weekends.
• Pleasant demeanor and polite attitude toward patrons.

• High school graduate or equivalent.
• Minimum of three years work experience in customer service.