Customer Service Representative

Customer Service Representative

U-Haul is searching for friendly, motivated people for the Customer Service Representative role. The candidate will serve as the face of U-Haul’s exceptional service, ensuring customers receive the help they need on their journeys by inspecting and maintaining equipment and utilizing up-to-date technology to dispatch and return equipment.

• Career stability and opportunities for advancement
• Health insurance, dental & vision plans, and prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• Lifelong Insurance and auto & home insurance through Met Life
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• Critical Illness/Group Accident Insurance, Life Lock Identity Theft Protection, and your Matter EAP
• 24‑hour physician available for kids
• Business travel insurance
• Dave Ramsey’s Smart Dollar Program

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Valid driver’s license and a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

The job requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, either assisted or unassisted.

Entry level

Full‑time

Other

Retail

Roanoke, VA

$54,700.00‑$91,000.00