Sr. Consumer Loan Specialist - Sales Customer Service

Sr. Consumer Loan Specialist - Sales Customer Service

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Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $38,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long‑term disability.

If this sounds like the right opportunity in the financial services industry for you, apply today! As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members.

The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US and we continue to expand into new states each year! Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance.

With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our community. Company-wide, we hold annual fundraisers for the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society, among other philanthropic efforts. Our growing company offers a bright future for our employees.

We work to provide many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees by offering great benefits and competitive pay and rewarding performance!

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Handle day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Effectively build trust with customers and internal staff by embodying and demonstrating the organization’s philosophy, including core values, company policies, operational procedures, and compliance.
• Process insurance claims, follow‑ups and payments daily and maintain insurance log.
• Provide excellent customer care through daily transactions, customer inquiries and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines and requirements regarding compliance.
• Answer incoming phone calls; check branch’s voicemail.
• Assist Branch Manager with miscellaneous operational tasks such as daily…