Loss Prevention Specialist; Collections Specialist

Responsible for the collection of delinquent, negative, and fraudulent accounts in a professional manner, while protecting the Credit Union's assets and attempting to serve the members' best interest, whenever possible.

• Reviews collections and charge-off reports to verify status of collections and balances outstanding
• Evaluates, recommends and implements the disposition of delinquent, negative and fraudulent accounts
• Analyzes members' financial status, credit and assets evaluation to determine collection strategies and then recommends and implements them.
• Responsible for management and placement of collateral for repossession. Prepares the documentation to clear collateral for sale, prepare collateral for requisitioning of expense checks, paying and documenting expenses.
• Completes associated administrative duties such as processing payments, handling GAP and warranty and debt protection claims, liquidating collateral and applying proceeds and collecting deficiency balances, preparing documentation and performing skip-tracing duties as required.
• Provides next level service when responding to the needs of members (current, potential and internal) and always representing the Credit Union in a courteous, professional and positive manner.

• Organized
• Detail oriented
• Committed to exceptional service
• Strong in oral and written communication skills
• Able to handle challenging conversations and help members through difficult financial situations
• Comfortable working with people at all levels of an organization and building teamwork
• A strong influencer, with ability to overcome member objections or concerns and get results
• Effective in applying critical thinking and problem-solving skills to meet team and member needs
• Able to demonstrate initiative, commitment to continuous learning, and the ability to adapt to changing demands and requirements
• Comfortable working in a fast-paced environment with frequent interruptions, occasional short deadlines, and stressful situations
• Able to handle sensitive and confidential information and ensure privacy; and computer literacy (Google Applications and Microsoft Office)

• A high school diploma
• Prior experience in a customer service environment with demonstrated ability to problem solve

• Experience collecting on past due accounts and loans
• Experience working in a bank or credit union
• Experience with Google Applications:
  Docs, Sheets, Gmail, Calendar

• Quarterly BONUS earning potential
• Immediately begin earning up to 160 hours of PTO per year (4 weeks)
• Paid holidays (an additional 10 days off per year)
• FREE health, dental, vision insurance, in addition to a credit union HSA contribution
• FREE telemedicine services for all team members (and your immediate family)
• 401(k) plan with company match of 100% up to 6%
• Active wellness program with gym membership reimbursements and more!
• Additional benefits such as cancer, critical illness, accident, and life insurance options
• Dependent Care flexible spending account
• Mental Health resources
• Community involvement opportunities provide an additional 8 hours of paid time off to serve
• Career development