Retail Banking Representative

Bank of Botetourt is currently seeking candidates for a Retail Banking Representative position at our Melrose Plaza Office, Banking experience is not required but is preferred. Qualified applicants must have be ability to learn and be competent in performing various banking duties such as; processing teller transactions, demonstrating superior customer service and promoting bank products and services.

For 125 years, Bank of Botetourt has been committed to reaching out within our local communities to do all we can to further the area's overall economic development. As a community partner, we make charitable contributions for education, culture and the arts, social service agencies, charitable activities, community and economic development, and other programs that impact the needs of our communities.

By bridging the needs of our local communities with the resources of Bank of Botetourt, we help to improve the quality of life for residents in our service areas. We realize that we can only be as successful as the communities we serve!

Being a good corporate citizen means being actively involved in the community. Bank of Botetourt employees are encouraged to participate through mentoring, volunteering, sponsoring, and public service. Every day, our employees provide their time and talents for efforts that are important to their local communities - some read to children, others work during parades and festivals, some donate blood, or participate in walk-a-thons.

We are proud of the many employees who generously donate so much of their time in support of charitable, civic, and professional organizations.

Position Summary: Facilitates a variety of account transactions and services requests, while maintaining a high level of customer service

• Greets customers and conducts deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits and evaluating items for proper hold scenarios.
• Examines cash deposits for counterfeit currency and follows proper protocols if identified.
• Receives payment on all loans, ensuring that payments equal the amount due, and that all late charges, if applicable, are collected.
• Issues cashier checks within prescribed limits and directs customers on how to purchase U.S. Savings Bonds.
• Processes mail deposits, night drop deposits, ATM deposits, and daytime drop-off deposits and records proper information on bank forms if applicable.
• Closes accounts or completes account transfers as requested.
• Assists customers with stop payment requests and wire transfer requests.
• Completes “Currency Transaction Report” for all cash transactions over $10,000 and completes “Consolidated Currency Report” for all cash transactions over $3,000 and below $10,000.
• Executes requests to purchase or redeem foreign currency.
• Batches work at designated times, reviews for red batches, and balances cash drawer at end of day processing. Any teller outages are accounted for on the business day in which they are identified and reported to the Head Teller or Branch Manager.
• Cashes checks, pays withdrawals from savings accounts, and redeems savings bonds.
• Processes safe deposit box payments and provides assistance to customers accessing their safe boxes.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Maintains a strong knowledge of the bank’s products and services
• Looks for opportunities to make referrals to mortgage, insurance, investments, merchant services, treasury services, and title services.
• Cross-sells the bank’s products and services. Also participates with manager in the allocation of retail sales goals and the achievement of individual…