Healthcare ADMIN Associate LEAD - Ortho

HEALTHCARE ADMIN ASSOCIATE LEAD - Ortho page is loaded## HEALTHCARE ADMIN ASSOCIATE LEAD - Orthoremote type:
Fully In-Person locations:
Roanoke, Virginia time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 31, 2026 (30+ days left to apply) job requisition :
R157434##
** Employment Status:
** Full time##
** Shift:
** Day (United States of America)##
** Facility:
** 2331 Franklin Rd - Roanoke##
** Requisition Number:
** R157434 HEALTHCARE ADMIN ASSOCIATE LEAD - Ortho (Open)#
** How You’ll Help Transform Healthcare:
** Healthcare Administrative Associate Lead   Oversees details of maintaining an efficient and professional front office area. Accountable for performing a minimum of four of the core job responsibilities (patient registration, patient scheduling, switchboard/phones, patient check in process, patient check out process, and/or medical record maintenance) in addition to basic and more complex front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department.

Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department. Serves as a resource person for patients, physicians, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. Makes appropriate decisions, reasoning, and problem solving to solve more complex problems related to the front office operations.
* Prioritizes and performs clerical duties to maintain basic front office workflow functions as primary responsibility or back up and as applicable to the worksite: greets, screens, and provides service to patients and visitors; processes mail, faxes and other documents; maintains multi-line phone system/switchboard; schedules, registers, check in/out patients; maintain medical records; performs data entry, word processing, and spreadsheet functions; runs and maintains reports;

performs charge entry; processes billing documents and researches and resolves issues; and other duties as assigned by the Site Manager/Director.
* Oversees details of maintaining an efficient and professional area, coordinating workflow, staff scheduling, new staff orientation, and clear task delegation as applicable to the worksite. Contributes to the interview and performance review processes as requested by the Site Manager/Director.
* Maintains thorough knowledge of information system(s) for patient scheduling, registration, and reporting functions. Provides new staff orientation and technical support as applicable to the worksite.
* Switchboard/phones:
Demonstrates customer focused telephone etiquette to ensure all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately; and follows beginning and end of day phone procedures. Effectively manages a high volume of calls, large number of incoming switchboard lines, and/or resolves complex patient issues.
* Registration:
Ensures all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately and in accordance with established procedures. Ensures patient signatures are obtained on all necessary documents. Verifies referral and authorization requirements are met.
* Insurance Referrals/Billing:
Collects co-payments, deductibles, and other self-pay amounts at time of service. Completes referral process within required timeframe and resolves billing inquiry questions effectively. Maintains cash box and receipt books: receiving payments on accounts, daily balancing of cash drawer and credit card receipts, as applicable.#
** What We Require:
***
* Education:

** High School diploma required.  
*
* Experience:

** Minimum of three (3) years prior experience in a physician office/medical office required. Previous registration and/or medical insurance experience required.  
** Licensure, certification, and/or registration**: AHA BLS-HCP desirable.  
**…