Front Desk Administrator

This person will be working in their front office. They will be checking in patients, getting intake paperwork completed, insurance cards, checking out patients, scheduling follow up appointments, collecting any financial payments at the end, verifying eligibility, calling patients to schedule appointments for initial evaluations, answer phone calls (they get over 100 inbound calls a day). They work with two large healthcare systems.

They get a lot of faxes (about 30-50 a day). Ensuring the faxes are getting put in to their EMR systems. They will only be doing the front end of the process, not processing or submitting any of the claims.

• Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel
• Greets patients and visitors in a welcoming and helpful manner
• Obtains patient demographic information and accurately enters and updates EHR
• Schedules patient appointments and ensures that all required follow-up is complete
• Confirms future appointments following
• EMR experience

This is a Contract to Hire position based out of Roanoke, VA.

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Roanoke, VA.

This position is anticipated to close on Oct 15, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.