Guest Service Agent

The Promissory Hotel is searching for personable and passionate individuals to join our growing team as Guest Service Agents!

As a valued team member, you will lead the charge in creating an exceptional guest experience at our soon-to-be-open destination boutique hotel with a vibrant restaurant/bar, Suerte, and live music hall, The Exchange.

• Smile, have fun, and be energetic!
• Greet guests warmly and provide a welcoming, professional check-in and check-out experience.
• Handle guest inquiries, reservations, and special requests with efficiency and attention to detail.
• Anticipate guest needs, respond promptly, and ensure all requests are followed up on.
• Maintain knowledge of hotel amenities, promotions, and local attractions to provide concierge-level service.
• Communicate important guest information to relevant departments to enhance the overall guest experience.
• Properly storing any lost items and reporting any damage or maintenance problems to the shift supervisor.
• Accurately process payments and ensure proper credit card procedures are followed in compliance with PCI standards.
• Maintain an organized and professional front desk area, following all shift checklist items.
• Assist in other front office roles as needed.

• Previous hospitality experience preferred, but not required.
• Strong communication skills with a customer-oriented approach and patience.
• Ability to work in a fast-paced environment with a positive demeanor.
• Excellent problem-solving and multitasking abilities, while having attention to detail.
• Ability to work flexible shifts, including weekends, holidays, and overnight shifts as needed.
• Knowledge of the Roanoke region and the town's local attractions.

The Promissory Hotel is more than a place to stay—it’s a bold cultural hub in the heart of downtown Roanoke with its fusion of hospitality, music, and cuisine, and we are excited to build a passionate team to help open its doors! We take pride in creating a warm and welcoming environment not only for our guests but also for our team members.

We value teamwork, excellent service, and a strong commitment to hospitality.

If you’re ready to be a part of a dynamic and growing hospitality team, apply today!