Front Desk Supervisor

Seasonal (Seasonal)

Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Pay: $16.50 per hour
• Start Date: The end of November and beginning of December with positions available throughout the season.
• Seasonal: Temporary employment tied to specific times of the year.
• Schedule: May require working early mornings, evenings, weekends, and holidays.

• Medical Benefits – Minimal Essentials Coverage available.
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18.
• Discounted Friends and Family Lift Ticket Vouchers.
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!

If you have a knack for making a great first impression and excel at delivering high-quality guest interactions, we’d love to have you on our team. As a Front Desk Supervisor, you’ll lead by example-setting the standard for exceptional guest service while overseeing and supporting our Front Desk Agents. This role is key in promoting a welcoming, courteous environment and ensuring staff are well-trained and knowledgeable in all front desk operations.

• Provide support to front desk agents through in-depth knowledge of all front desk duties, SMS, and RTP systems.
• Promote a culture of hospitality and courtesy by guiding and encouraging staff proactively.
• Enhance guest satisfaction by addressing concerns, resolving billing issues, and ensuring timely service recovery.
• Monitor and train front desk staff to ensure competency, accuracy in transactions, and professional development.
• Coach and support agents through ongoing feedback, one-on-one meetings, and training opportunities.
• Verify daily financial transactions, monitor cash drops, and resolve discrepancies in overages or shortages.
• Foster a collaborative team environment and address interpersonal issues before conflicts arise.
• Maintain strong interdepartmental communication with housekeeping, maintenance, marketing, and sales teams.
• Report guest and staff concerns to management and maintain detailed feedback logs.
• Oversee and delegate back-office tasks to ensure smooth operations.
• Attend workshops and meetings to stay informed and professionally updated.
• Ensure all front desk equipment functions properly and coordinate IT support as needed.
• Maintain a safe, organized, and hazard-free work environment.
• Monitor inventory of front desk supplies, including lift tickets, rental forms, and brochures.
• Contribute to overall team success by completing related duties as required.

• High School Diploma or GED

• Previous experience in guest relations, hospitality, etc.

All Information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.