HR & Credentialing Coordinator

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Department: Human Resources
Reports To: Human Resources Manager
FLSA Status: Non-Exempt / Full-Time

NHH is the place where you can bring your purpose to life through the work that you do, creating a better experience for those underserved. Are you ready to make an impact?

NHH is a nonprofit community-based family health care center with two locations in the Roanoke area. We are committed to improving access to affordable, high quality, culturally competent health care for all, including the uninsured and underserved. This growing health center includes comprehensive primary care services, including medical, dental, behavioral health, pharmacy, health education, and care coordination.

The HR & Credentialing Coordinator plays a key role in supporting the Human Resources department by managing provider credentialing, benefits enrollment, recruitment, onboarding, and personnel file maintenance. This position ensures compliance with internal policies, regulatory standards, and payer requirements while delivering a positive experience for staff and providers throughout their employment lifecycle.

• Credentialing & Provider Enrollment
  • Coordinate initial and re-credentialing of medical, dental, pharmacy, and behavioral health providers
  • Maintain accurate credentialing records and track expiration dates for licenses, certifications, and insurance
  • Submit and monitor applications for payer enrollment and revalidation
  • Liaise with Finance and Compliance teams to ensure credentialing supports billing and regulatory requirements
• Benefits Enrollment & Administration
  • Assist employees with benefits enrollment, changes, and questions
  • Coordinate open enrollment and benefits orientation sessions
  • Maintain accurate benefits records and ensure timely updates with carriers
  • Review monthly benefits invoice for accuracy
• Recruitment & Onboarding
  • Post job openings, screen applicants, and schedule interviews
  • Prepare offer letters and coordinate pre-employment requirements (background checks, vaccinations, etc.)
  • Facilitate new hire onboarding and orientation
  • Ensure completion of all onboarding documentation and compliance requirements
• Personnel File Management
  • Maintain organized and confidential personnel files in accordance with HRSA and HIPAA standards
  • Support audits and reporting needs related to HR documentation

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 2+ years of experience in HR, credentialing, or healthcare administration
• Knowledge of FQHC operations, HRSA standards, and payer credentialing processes a plus
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency in HRIS systems and Microsoft Office Suite

New Horizons Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Entry level

• Full-time

• Human Resources

• Hospitals and Health Care

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