Technology Business Analyst

SUMMARY

The City of Roanoke is seeking a Technology Business Analyst to identify technology opportunities and requirements to help customers reach their business goals on technology projects. Serves as a liaison with department customers and technology divisions to develop and deliver business requirements. Performs research and makes recommendations on requirement elicitation best practices and processes. Requires a Bachelor's degree from a four‑year college or university in information systems or a related field and 5–8 years of related experience and/or training in information technology and/or business analysis;

or an equivalent combination of education and experience. Experience with requirements gathering, process improvement tools and leading project work is required.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

Include the following. Other duties may be assigned.

• Performs business case development, ensures understanding of business goals and priorities, the value of information technology and measures of success.
• Proactively identifies technology opportunities that improve departmental business processes, strategies and performance.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• Develops, writes, and oversees the use of test scripts for project implementations.
• Establishes and maintains a liaison relationship with department customers in order to provide effective technical solutions.
• Occasionally serves as project lead for projects across all DoT divisions, when called upon.
• Researches and advises on alternative solutions for business challenges, preparing project‑related reports and data to support the project manager and implementation.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree from a four‑year college or university in information systems, computer science, or a related field; five or more years of related experience and/or training in information technology and/or business analysis; or an equivalent combination of education and experience. Experience with requirements gathering, testing/test scripts and leading project work is desirable.

LANGUAGE SKILLS
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to inquiries or complaints orally and in writing. Ability to make effective presentations to management, public groups, and/or boards of directors. Ability to communicate technical concepts to technical and non‑technical audiences.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with an extensive variety of variables. Ability to think logically.

CERTIFICATES, LICENSES, REGISTRATIONS
Business Analysis or equivalent certification preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the…