Field Service Technician

Field Service Technician

Duration: 3 months

Type: Contract to Hire

Pay Rate: $21.50/hour on W2.

• Position is in-person, field-based
  , requiring daily travel to customer sites in Roanoke, VA, and surrounding areas including Lynchburg, Christiansburg, Blacksburg, Salem, and Forest.
• Daily responsibilities include repairing printers (primarily Fujifilm and Lexmark),
  replacing workstations
  , troubleshooting networks
  , and working on POS equipment
  .
• Candidates must have access to a reliable motor vehicle and a valid driver’s license
  .
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM, with occasional overtime.
  On‑call rotation every other week (24/7).
• Preferred experience:
  
  2+ years in a similar role; A+ certification is a plus but not required.
• Candidates should reside within 30 miles of the job location.
• Interviews start: December 1st.

• 2+ years of field dispatch repair and hands‑on hardware experience (printers, PCs, POS, etc.), break‑fix, use of power tools (e.g., drills), and familiarity with ticketing systems.
• Lexmark certifications and experience in Lexmark printer break‑fix and equipment installs.
• Experience with HP, Dell, and Lenovo equipment.
• Previous Field Service and/or Desktop, POS, printer break/fix experience.
• Excellent technical troubleshooting and customer service skills.
• Reliable transportation and clean driving record required (this is a driving position – reimbursed accordingly).
• Active driver’s license.

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.).
• Running break‑fix and IMAC calls, supporting clients with varying levels of service; expect printer, laptop, server, network, and other technology device support.
• Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
• Documenting, maintaining, upgrading, or replacing hardware and software systems, such as desktops, POS devices, and printers.
• Training employees, identifying, analyzing, and repairing product failures, ordering, and replacing parts as needed.
• Maintaining strong customer focus, meeting deadlines and service level agreements (SLAs).

Associate

Contract

Information Technology

IT Services and IT Consulting

Location: Roanoke, VA