Security & Technical Support Analyst

Basic Function:

This critical IT role combines security operations and technology support for various business areas urity operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.

Significant Responsibilities:

Security:

• Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.
• Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment.
• Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.
• Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.
• Recommends security solutions, methods to the Manager of IT Support.
• In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.
• Participate in audits or cyber-security testing to provide supporting data as necessary.

Infrastructure Technical Support:

• Performs administration and support tasks in a Microsoft Windows environment.
• Responds to first and second level support requests from business areas via phone call or email.
• Performs troubleshooting activities and communicates with business partners to solve day-to-day issues.
• Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.
• Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.
• Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.
• Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.
• Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.
• Communicates ideas, situations and status clearly and effectively.
• Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.
• Participates in an on-call rotation.

Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner.

Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.

Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.

Job Scope:

• Organization responsibility-has no supervision or leadership responsibilities
• Communication-frequent daily contact with all levels of employees, contractors and vendors
• Confidentiality-follows company policy/procedures for all levels and types of communication
• Financial Responsibility - has no financial responsibility
• Judgment - has responsibility on certain custom mission critical systems for the company.
• Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc.
• Travel-occasional overnight travel to out-of-state facilities

Minimum Qualifications Required:

Education and Experience:

• Experience in Microsoft Azure cloud computing configuration and administration are a plus.
• Cisco…