Help Desk Engineer

On the heels of achieving 3X growth
, Virginia Transformer is hiring to do it again!

We’re strategically building our team for the next 3X growth cycle — a phase that is both intense and incredibly rewarding
. We’re highly selective about who joins us, because this journey isn’t for everyone.

If you have the drive, grit, and expertise to perform at a high level — and you want to grow your career 3X alongside the Company’s growth — we’d love to talk.

Apply below and let’s start the conversation.

Virginia Transformer is the largest U.S.

-owned producer of power transformers in North America, and we’ve been able to grow the past 50-plus years through an unwavering focus on delivering for our customers. We’re more than 5,400 people strong and are known throughout the industry for being an engineering company that makes premium quality transformers in the shortest lead times.

As a privately held, organically growing company
, we thrive on nimbleness, innovation, and tenacity.

If you love the thrill of securing the U.S. electric grid, enabling all manufacturing in the country, and the energy of a fast-moving train — this is the place for you. We train hard, grow together, and lead with purpose. Every transformer we build is custom, every challenge unique, and every team member essential.

We’re looking for those ready to lead, fueled by commitment, and driven by impact. We are growing so fast that all our available roles are not yet posted, so let us know if you are interested and we will follow-up.

Location: United States

Reports To: IT Leadership / Service Desk Manager

Employment Type: Full-Time

FLSA Status: Exempt

Virginia Transformer is seeking a Desktop Support Analyst / Service Desk Technician to provide hands-on, end-user IT support across our corporate and manufacturing environments. This role is responsible for supporting hardware, software, and peripheral devices while delivering responsive, high-quality service to employees both on-site and remotely.

The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced, manufacturing-driven environment where reliability and responsiveness are critical.

• Provide Tier 1–2 technical support for desktops, laptops, printers, scanners, and peripheral devices.
• Support end users in person and remotely via phone, email, and chat.
• Troubleshoot hardware, software, and connectivity issues to resolution.
• Follow up with end users to ensure issues are fully resolved and documented.

• Install, configure, maintain, and troubleshoot PCs, laptops, network printers, barcode scanners, Zebra printers, and related devices.
• Perform system administration tasks for assigned PCs and networked devices.
• Backup and restore user profiles and data in accordance with IT procedures.
• Maintain asset labeling, naming standards, and inventory documentation.
• Replace, upgrade, or repair hardware and software as needed.

• Manage and resolve service desk tickets using JIRA Service Desk or other assigned systems.
• Open, update, and close incidents in accordance with ITSM standards.
• Prioritize requests to meet service-level expectations and business needs.
• Maintain accurate documentation and incident history.

• Adhere to ITSM processes, security policies, and support standards.
• Support antivirus, endpoint protection, and system updates.
• Assist with maintaining system reliability and data integrity.
• Follow established procedures for troubleshooting, escalation, and resolution.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience working in a help desk or desktop support environment.
• Strong working knowledge of Windows 10/11, Microsoft Office, and endpoint security tools.
• Basic understanding of networking concepts and troubleshooting.
• Experience supporting hardware, printers, scanners, and peripheral devices.
• Strong problem-solving, organizational, and multitasking skills.
• Excellent communication and customer…