Payroll Implementation Team Lead

Responsibilities

• Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success.
• Identify areas of weakness within the team and assist in developing strategies to overcome these challenges.
• Foster a collaborative and positive team environment, encouraging continuous improvement and professional development.
• Improve and manage CBIZ internal processes, including order approval.
• Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards.
• Identify opportunities for automation and streamlining of workflows.
• Implement best practices and ensure adherence to company standards and policies.
• Identify and triage client escalations to ensure timely resolution.
• Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations.
• Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower.

• Manage a group of Implementation Consultants, providing guidance, support, and motivation to ensure team success.
• Identify areas of weakness within the team and assist in developing strategies to overcome these challenges.
• Foster a collaborative and positive team environment, encouraging continuous improvement and professional development.
• Improve and manage CBIZ internal processes, including order approval.
• Develop and update training materials and processes to reduce the hours spent on training while maintaining high-quality standards.
• Identify opportunities for automation and streamlining of workflows.
• Implement best practices and ensure adherence to company standards and policies.
• Identify and triage client escalations to ensure timely resolution.
• Assist with the CHR Manager Salesforce Queue, primarily focusing on sales escalations.
• Avoid client delayed starts. Ensure efficient transition from kickoff to active implementation to meet CBIZ CHR revenue targets and keep your team workload lower.

• Bachelor's degree
• Minimum of 3 years of experience in technical support or customer support.
• At least 2 years of experience in a leadership role within the HCM environment or similar industry.
• Excellent problem-solving and analytical skills.
• Strong understanding of technical support tools and methodologies (e.g., ticketing systems, remote support tools).
• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Experience with customer relationship management (CRM) and HCM systems.
• Experience in managing teams in a remote or hybrid work environment.

• High School Diploma or GED equivalent required;
  Bachelor's degree preferred
• More than 3 years of directly related experience in the relevant industry
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrate industry experience and technical knowledge in area of expertise
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Strong communication skills both oral and written with all levels of an organization, both internally and externally

CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.