ERP Application Manager
Listed on 2026-02-05
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IT/Tech
IT Project Manager, IT Business Analyst, IT Consultant, IT Support
Overview
The ERP Applications Manager leads the strategic leadership, configuration, optimization and ongoing support of the ERP systems (Workday, UKG, etc) across the organization. This role partners with HR, Finance, Supply Chain business leaders to ensure Workday is stable, scalable, secure and aligned with critical objectives.
Key Responsibilities- Own the overall strategy, roadmap and governance for the Workday ecosystem.
- Lead configuration, testing, deployment and maintenance of Workday modules (HCM, Payroll, Benefits, Time Tracking, Absence, Financials, Recruiting, Learning).
- Ensure system scalability, performance, data integrity and compliance with organizational policies.
- Serve as the primary liaison between business stakeholders and technical teams.
- Translate business requirements into Workday solutions and enhancements.
- Provide strategic guidance on Workday capabilities, best practices and future releases.
- Manage and mentor Workday analysts, administrators and support staff.
- Oversee relationships with Workday and third-party vendors/implementation partners.
- Set priorities, allocate resources and manage workloads across the team.
- Lead Workday releases, updates and regression testing cycles.
- Oversee integrations between Workday and third-party systems (benefits vendors, payroll providers, identity management, ERP systems).
- Manage Workday security roles, domains and business process frameworks.
- Ensure compliance with data privacy, audit and regulatory requirements.
- Support advanced reporting, dashboards and analytics to enable data‑driven decisions.
- Identify opportunities to streamline processes and improve user experience.
- Monitor system usage and performance metrics to drive optimization.
- Stay current on Workday product updates, roadmap items and industry trends.
- Workday Pro certifications (HCM, Payroll, Financials, Supply Chain, Integrations, or Security).
- Experience in large, complex, or highly regulated environments (healthcare, finance, education).
- Familiarity with Agile or ITIL service management practices.
- Strong change management and communication skills.
- Strategic thinking and systems leadership.
- Maintains quality service by creating and monitoring metrics, establishing standards and adjusting operations to align with standards.
- Proactively identifies areas of improvement and develops plans to implement those improvements.
- Analyzes and reports on IT performance metrics and makes recommendations for improvement.
- People management and team development.
- Strong analytical and problem‑solving skills.
- Excellent communication with both technical and non‑technical stakeholders.
- Customer‑focused, service‑oriented mindset.
- Bachelor’s Degree in Computer Science, Information Technology, or Healthcare Business (or equivalent experience).
- Minimum 5 years of IT experience.
- ITIL Foundation Certification.
- Analytical, dependable and detail‑oriented.
- Strong interpersonal and communication skills.
- Solid leadership and presentation skills.
- Self‑initiated with excellent problem‑solving skills and customer service orientation.
For more information, contact the HR Service Center at
Recruiter: MARK MISKOVIC
Recruiter Email: mamiskovic
Carilion Clinic is an Equal Opportunity
Employer:
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at , 8:00 a.m. to 4:30 p.m., Monday through Friday.
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Benefits- Comprehensive Medical, Dental & Vision Benefits.
- Employer Funded Pension Plan, vested after five years (Voluntary 403B).
- Paid Time Off (accrued from day one).
- Onsite fitness studios and discounts to our Carilion Wellness centers.
- Access to our health and wellness app, Virgin Pulse.
- Discounts on childcare.
- Continued education and training.
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