Jr System Administrator

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Parsons has emerged as a leader in the development of cutting‑edge solutions for the Department of War and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It's why we're here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions.

Our Space Operations Program Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation’s security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Do you want to be part of a team that is helping the government solve major national security challenges in the space domain?

We need your help.

Our team is seeking a Jr System Administrator with a strong Tier 1 focus. In this role, you will support day-to-day IT Operations (Ops) by resolving customer issues related to Information Technology systems. You will serve as the first line of defense for the IT Ops Team, troubleshooting and resolving account management issues, hardware and basic system issues, and escalating as appropriate.

Responsibilities include maintaining IT systems, following established standard operating procedures, and ensuring continued system performance. You will also install, update, and verify the functionality of operating systems to support overall system integrity and efficiency. This position will support activities within Special Access Programs (SAPs) supporting Department of War (DoW) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts.

The position will provide “day-to-day” onsite support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

• Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of problems.
• Provides support for escalations to Tier 2 and Tier 3, ensuring timely communication of status updates to leadership and customers.
• Provides technical support and guidance to all users including account management.
• Proficiency with ticketing systems for tracking and managing user support requests.
• Creates and tracks incident tickets to resolution.
• Escalates and routes incident tickets to the proper groups to resolve issues.
• Relies on knowledge and professional judgment to achieve objectives; highly self-motivated.
• Strong ability to produce and maintain varied technical documentation including Service Desk Standard Operating Procedures (SOP)
• Track metrics for incident tickets and watch for trends.
• Troubleshoot hardware/software interface and interoperability problems.
• Work as part of a security incident response team as needed.
• Familiar with COMSEC requirements and procedures.
• Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)
• All other tasks as assigned by the IT Ops manager.
• Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance
• Must have a bachelor's…