IT Administrator

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Network & IT Full Time Support Roanoke, VA, US

Salary Range: $65,000.00 To $68,000.00 Annually

Company: Protos Security
Job Title: IT Administrator I
Reports To: Vice President, Information Technology
Location: Roanoke, Virginia (On-site)

Protos Security, a subsidiary of Security Services Holdings, is one of the nation’s leading providers of physical security services. Headquartered in Norwalk, Connecticut, Protos delivers security guarding and off-duty law enforcement solutions across the United States, supported by offices throughout the U.S. and international locations in Canada and the United Kingdom.

By combining experienced security professionals, responsive service and purpose-built technology, we provide clients with greater visibility, accountability and control over their security programs. We are raising the standard for how physical security is managed and delivered, helping protect people, property and communities.

The IT Administrator I supports the technology systems, equipment, and services used across Protos Security and its affiliated organizations. This role provides Tier 1 and Tier 2 technical support, assists with employee onboarding and offboarding, and works closely with internal stakeholders, managed service providers, and technology vendors. The position also supports system updates, infrastructure projects, security practices, reporting, and continuous improvement initiatives while gaining exposure to broader IT projects and technologies.

• Provide Tier 1 and Tier 2 technical support, troubleshooting hardware, software, network, mobile device, and peripheral issues.
• Support technology-related onboarding and offboarding activities, including equipment setup, system access, and device coordination.
• Troubleshoot, maintain, and coordinate repairs for laptops, desktops, printers, handheld devices, and related equipment.
• Administer and support Microsoft 365 and Active Directory environments.
• Coordinate with the company’s managed services provider and other IT vendors to resolve issues and support business operations.
• Monitor vendor activities, service delivery, project status, roadblocks, and risks, communicating relevant updates to IT leadership.
• Obtain and review system audit information to help ensure established technology and security practices are followed.
• Identify opportunities to patch, update, and improve software, systems, and technology processes.
• Support major IT initiatives, including system updates, upgrades, migrations, infrastructure changes, and outage response.
• Escalate unresolved problems, service delays, equipment repair issues, and other technology risks to the appropriate support resource.
• Assist with network and core infrastructure conversion projects.
• Support data analysis, ad hoc reporting, and other departmental reporting needs.
• Partner with the Senior Network Architect on projects that advance departmental and organizational IT initiatives.
• Collaborate with the internal IT team to improve systems, processes, and service delivery across all supported brands.

• High school diploma or equivalent required; college degree in information technology, computer science, or a related field preferred.
• Hands-on experience troubleshooting laptops, desktops, printers, mobile devices, and other workplace technology.
• Working knowledge of Microsoft 365 and Active Directory.
• Experience providing Tier 1 or Tier 2 technical support.
• Strong troubleshooting, problem-solving, and escalation skills.
• Strong verbal and written communication skills, including the…