Customer Service Engineer II - Roanoke, VA

Customer Service Engineer II - Roanoke, VA page is loaded## Customer Service Engineer II - Roanoke, VAremote type:
Remote locations:
CHO Rtime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R-21485

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
* ** Service Area –*
* ** Roanoke, VA**
* ** Shift Requirements after onboarding/training for this role:
**** M-F, 8:00 AM – 5:00 PM
**** This is a role well suited to an ambitious professional, looking for the next step in their career. As a
**** Customer Service Engineer II,
**** you will be responsible for**:
* You will be servicing Diagnostic Equipment in the
** Roanoke, VA
** area. Customer Service Engineer Level based on prior experience.
* You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision.
* You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
* You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
* You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
* Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
** This position may suit you best if you are familiar with what is below,*
* ** and would like to do develop your career with Healthineers
*** You have knowledge and experience performing service, preventative maintenance and modifications on equipment at customer sites with minimal supervision.
* You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
* You have experience in testing, repairing and maintaining capital medical equipment.
* You have strong customer service and communication skills.
* You are proficient in the use of tools and service test equipment.
* General understanding of the principles of electricity, power supplies, and grounding.
** Required skills to have for the success of this role
*** Minimum high school diploma; technical Associates Degree or equivalent preferred.
* Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
* Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
* 2+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
* Valid driver's license, ability to drive independently day and night, and good driving record required.

* Physical Requirements:

Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our…