Shelter Manager - Men's

Join to apply for the Shelter Manager - Men's role at The Rescue Mission of Roanoke

2 days ago Be among the first 25 applicants

• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a faith based, non‑profit equal opportunity employer.

Are you seeking a career opportunity that has a direct impact on the lives of others? Apply for the Men's Shelter Manager career!

Shelter Managers serve to provide leadership for the Shelter team whose responsibility is to facilitate and administer shelter services to individuals in crisis. They are responsible for the overall team member experience, including scheduling, training, development, coaching, recognition, and well‑being.

Full‑Time / Salary Exempt

Typical schedule: Evening/overnight shifts; other times as needed; flexibility in scheduling to include weekends and holidays as scheduled.

DOE

• Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love.
• Willing to adhere to Rescue Mission of Roanoke’s Code of Ethics.
• Demonstrates a genuine interest in the safety and well‑being of guests and team members.
• Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
• Strong work ethic and commitment to work as scheduled, including holidays and weekends.
• Strong listening, written and verbal communication skills to execute instructions, keep others informed, and exhibit professionalism.
• Demonstrated attention to detail and strong organizational skills to assist with multiple daily assignments and special projects.
• Ambition to exceed expectations.
• Leadership style consists of servanthood, accountability, and building healthy relationships.
• Experience working with individuals living with mental health and substance use disorder; helpful.
• Patient and compassionate presence.
• Previous experience with conflict resolution techniques; helpful.
• Willingness to work a flexible schedule to include all shifts and weekends as needed.
• Working knowledge of Microsoft Office, Gmail/Google products, basic grammar; proficient computer skills.

• Servant Leadership – Team Members
• Building relationships that maintain a culture promoting teamwork, recognition, love, and respect for others through Christ‑filled language and direction.
• Discipleship of team members by training, coaching, assisting with workload, monitoring their wellness and mentoring to help them be successful.
• Develop team members by setting clear expectations, holding them accountable, and providing continuous growth opportunities.
• Develop and communicate timely work schedules to team members.
• Approve timecards prior to payroll close and monitor and approve or deny overtime to best fit the needs of the shelter within budget.
• Develop routine meetings with the shelter team for consistency of policies, procedures, and shelter practices/standards as well as recognition.
• Provide structured and in‑the‑moment training and coaching opportunities.
• Timely completion of team member evaluations as scheduled.
• Provide structured environment for interns, contractors (Goodwill SCSEP) and volunteers.
• Guest Assistance
• Schedule orientation for new guests as needed.
• Maintain enforcement of shelter policies/processes for safety, security, and health of guests, team members, volunteers, and community.
• Active engagement in promoting the wellbeing of guests, including coaching them as needed.
• Communication:
  Maintain effective and timely communication with various internal and external partners, including positive guest engagement and resolution of concerns.
• Monitor shelter supervisors for timely completion of records, inspections, incident reports, medication distribution, phone calls, and supply…